ReadCustomer admin & partner
Diagnose partner access
Find the specific flow, agreement, or invitation state blocking portal access—then give the person the next unblock step.
Use this when
- A partner cannot see a portal section.
- An invitation appears to be stuck.
- You need a useful next step instead of a generic permissions error.
Before you begin
- Partners diagnose their own account without supplying a partner ID.
- Customer admins identify the affected partner first.
- Name the blocked portal area when it is known.
Ask it in plain language
“Why can’t I see the agreements tab?”Interpret the result
Turn a vague block into an actionable answer
Result
Meaning
What to do next
Flow lock
A required flow is incomplete or gating access to an area.
Explain the named flow and its current unblock step.
Pending agreement
An agreement must be signed before the relevant area is available.
Direct the person to review and complete the agreement.
Invitation state
The invitation has not been activated or has an outstanding delivery status.
Use the approved invitation recovery path; do not invent a link or date.
Healthy
No blocking state was found by this check.
Continue troubleshooting with the product support path.
Technical details
Inputs
| Field | Type | Required | Description |
|---|---|---|---|
partner_id | string | Conditional | For a customer admin diagnosing a specific partner; not for a partner’s own account. |
section | string | No | The portal area that is blocked, when known. |
Derived from public Euler MCP candidate material. Validate role-specific behavior, portal naming, recovery paths, and live response states before official publication.